Scheduled Service & fixing before issues can arise
Here at Lely Center Woodstock (LCW) we plan to continue our focus on friendly, timely and knowledgeable service going forward in 2017. To do this we ask you, the end user, to consider the following
a) Emergency or Scheduled Service? For all emergency service please call 1-877-470-0004 and a technician will assist you. When calling the office please note you’re calling for scheduled service and will have the next available technician scheduled.
b) Have the robot identifier (Robot 1, Robot 3, North Discovery, etc.) and description of symptoms ready.
c) Record the alarm the robot is giving.
d) We strive to provide timely service for all customers but at 8:00 a.m. weekday mornings the service team is scheduled and in the field. Our ability to respond to non-emergency issues same-day is limited; especially on Fridays.
e) The best offense is a good defense – On-time maintenance, cleanly farms and strong communication regarding issues can all lead to less problems overall on farms!